Tidio
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AI chatbot and customer service platform
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Tidio Product Information
Tidio Overview
Tidio is a customer communication platform that combines live chat, AI chatbot automation, and email marketing in one tool designed for e-commerce and small businesses. Its Lyro AI chatbot can handle up to 70 percent of customer inquiries automatically by learning from your website content and suppo...
This product stands out with features such as:
- •Lyro AI Chatbot: AI handles up to 70 percent of customer questions automatically
- •Live Chat: Real-time human chat when customers need personal assistance
- •Email Marketing: Automated email campaigns and follow-ups
- •E-commerce Integration: Deep integration with Shopify, WooCommerce, and others
- •Visitor Tracking: See who is on your website and what they are looking at
- •Automated Flows: Trigger messages based on visitor behavior
- •Multi-Channel: Manage chat, email, and messenger from one inbox
- •Mobile App: Respond to customers from your phone
- •Free Plan: Start with basic live chat without paying
- •Analytics: Track chat performance and customer satisfaction
How to Use Tidio
Get started in a few simple steps
Add Tidio to Your Site
Sign up at tidio.com and install the chat widget on your website. For Shopify and WooCommerce stores there is a one-click integration. The chat widget appears on your site immediately.
Train Lyro AI
Connect your FAQ pages, help documentation, and common question-answer pairs to Lyro. The AI learns from this content and begins answering customer questions automatically based on what you have taught it.
Handle What AI Cannot
When Lyro cannot handle a question or a customer requests human help, the conversation routes to your live team. You see full context of what the AI already discussed so you do not need to start over.
Tidio's Core Features in Detail
Powerful features from Tidio
70 Percent Automation Rate
Handling 70 percent of inquiries without human involvement means a small support team can effectively serve a much larger customer base - particularly valuable for growing e-commerce stores without large support budgets
24/7 Without Staff
Customers shop at all hours. Lyro answers common questions at 3am the same way it does at 3pm - which eliminates the lost sales and frustrated customers that come from unanswered questions outside business hours
E-commerce Specificity
The deep Shopify and WooCommerce integration means Lyro can access order information, shipping status, and product details to answer customer questions with actual data rather than generic responses
Single Inbox Simplicity
Managing customer communications across chat, email, and social from one inbox reduces the operational complexity that comes with juggling multiple separate customer communication tools
Tidio Use Cases
Discover how Tidio can benefit different users
E-commerce Stores Scaling Support
Online stores that are growing faster than they can hire support staff use Tidio to handle increasing customer inquiry volume without proportionally increasing headcount
Small Businesses Wanting 24/7 Support
Small teams that cannot staff 24-hour support use Tidio's Lyro AI to provide round-the-clock answers to common questions while the human team focuses on complex cases
Service Businesses Converting Website Visitors
Businesses that get significant website traffic use Tidio's proactive chat triggers to engage visitors at the right moment and convert more of them into customers