Chaport
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AI-powered live chat and customer service
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Chaport Product Information
Chaport Overview
Chaport is a customer messaging and live chat platform that helps businesses communicate with website visitors and customers through live chat, chatbots, and multi-channel messaging. It provides a simple, clean chat widget for websites alongside a shared team inbox, chatbot builder, and integrations...
This product stands out with features such as:
- •Live Chat: Real-time chat with website visitors
- •Chatbot Builder: Create automated chat flows without coding
- •Multi-Channel: Chat, email, and social messaging in one inbox
- •Team Inbox: Shared access for customer service teams
- •Visitor Monitoring: See who is on your website in real time
- •Auto Invitations: Proactively chat with visitors based on behavior
- •Mobile App: Respond to chats from mobile devices
- •Free Plan: Basic live chat without payment
How to Use Chaport
Get started in a few simple steps
Install the Chat Widget
Sign up at chaport.com and install the chat widget on your website. The widget is live and accepting chats within minutes of installation.
Set Up Your Chatbot
Create automated chat flows for common questions using the visual chatbot builder. Configure greetings and automatic responses for when agents are offline.
Manage Your Conversations
Handle incoming chats from the Chaport inbox. Assign conversations to team members and track response times and customer satisfaction.
Chaport's Core Features in Detail
Powerful features from Chaport
Immediate Website Engagement
Website visitors who can chat instantly are more likely to convert than those who must wait for email responses. Live chat that connects immediately captures interest at its peak
Chatbot Coverage
After-hours and high-volume periods need automated coverage. Chatbots that handle common questions maintain responsiveness when live agents are not available
Simplicity Value
Complex live chat platforms require significant setup and training. Chaport straightforward interface gets teams up and running quickly without technical expertise
Proactive Engagement
Reaching out to visitors who have been browsing key pages rather than waiting for them to initiate contact increases engagement opportunities
Chaport Use Cases
Discover how Chaport can benefit different users
Small Business Websites
Small businesses use Chaport for professional live chat that improves customer engagement without complex enterprise chat infrastructure
E-commerce Stores
Online retailers use Chaport for customer support chat that helps shoppers through purchase decisions
SaaS Companies
Software businesses use Chaport for customer support and sales chat that helps users and converts trial users to paying customers