Crisp
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AI customer service knowledge base
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Crisp Product Information
Crisp Overview
Crisp is a customer messaging platform that combines live chat, chatbot automation, and AI-powered support tools to help businesses deliver fast personalized customer service across multiple channels.
This product stands out with features such as:
- •Live Chat: Real-time customer conversations on your website
- •AI Chatbot: Automated responses to common questions
- •Shared Inbox: Team inbox for all customer conversations
- •Knowledge Base: Self-service help center for customers
- •Multi-Channel: Chat email and social in one platform
How to Use Crisp
Get started in a few simple steps
Install the Chat Widget
Add the Crisp chat widget to your website by copying a simple code snippet into your site.
Set Up Your Chatbot
Configure automated responses for common customer questions to handle volume without manual effort.
Manage Your Inbox
Handle all customer conversations from chat, email, and social media in one shared team inbox.
Build Your Knowledge Base
Create self-service help articles so customers can find answers without contacting your team.
Crisp's Core Features in Detail
Powerful features from Crisp
Unified Inbox
Consolidates customer messages from all channels into one shared workspace for efficient team management.
Chatbot Automation
Handles routine customer questions automatically reducing the volume requiring human agent response.
Knowledge Base Integration
Links your help center content to chat so customers and bots can surface relevant articles automatically.
Crisp Use Cases
Discover how Crisp can benefit different users
E-commerce Businesses
Provide fast customer support for orders, returns, and product questions across all communication channels.
SaaS Companies
Support users with in-app chat, automated onboarding flows, and self-service documentation resources.
Small Business Owners
Deliver professional customer service without a large support team using automation and shared inbox tools.